by Larry Mogelonsky, MBA, P.Eng. Making a list. Better managed stock. A lot of hotel owners have been supporting “go green” initiatives that … A well-designed Hotel PMS will help you manage all aspects of your hotel business from the convenience of a single dashboard. Housekeeping in a hotel is a very physically demanding job that includes many, varied tasks. This is the world's first automated, intelligent housekeeping solution for hotels developed by Hoteliers for Hoteliers and with Housekeepers for Housekeepers in conjunction with Intercontinental Hotel Group. 50 Best Hotel Housekeeping and Cleaning Tips & Tricks. It is also imperative for the housekeeping staff to understand the key role they play in a hotel’s profitability by providing clean spaces for valued guests to conduct their business and leisure activities. Explain what strategies you used to keep a good attitude and what an employer can do to help their housekeepers stay motivated. We’re the only way to get hotel labor costs 100% perfect. A well-trained room attendant can make all the difference in your hotel’s housekeeping department. They possess knowledge of how to effectively disinfect commercial appliances, the proper techniques for sterilizing food-preparation surfaces and utensils, and executing a rigorous checklist of sweeping floors, washing windows and scouring restrooms. Expect the scrutiny of the “white glove test” in every corner of a property when guests arrive – no space is off limits. With an improved process for cleansing hotel restaurants in place, chefs and the entire kitchen team can focus on delivering the dream diners crave – an impeccably prepared meal that inspires the palate. Delays for clean bedding. Managing housekeeping operations for a hotel requires more than just hiring experienced room attendants and facility maintenance staff. For the majority of hotels nowadays, a perennial issue with no easy solutions is staffing, both in terms of how to cut costs and how to keep top talent engaged. #1 – Invest in Training = Invest in Employees. Cleanliness – it’s one of the most researched items when consumers are exploring where to stay for business or leisure. It also makes them aware you are paying attention to their work, which might motivate them to tighten up in certain areas that they know they may need to improve upon. The Beds Most Be Properly and Stylishly Arranged; Beds are key components in any hotel room and one of the things people use in rating your hotel is the style of arrangement. It’s about cutting labor costs without sacrificing room cleanliness. Example: "One time when I worked as a housekeeper at a hotel, the final task of my shift was to clean a suite that a large group stayed at. Hotel Management’s editorial team played no part in developing the article. Often, those team members working in housekeeping day after day come up with great ideas for heightening their productivity. Technology encourages a quick turn-around of room cleaning without sacrificing quality. Cleansing and sanitizing a restaurant requires the capabilities of a team specifically trained to adhere to EPA standards, and this is where the expertise of a specialist outsourcing company is invaluable. Energy is contagious. Clear … Use a + to require a term in results and - to <>, AB 685 - COVID-19 Notification Requirement and How to Avoid a $25,000 Mistake, Dear Edie: The corporate office is always asking me for labor reports. Providing members of the housekeeping team with the tools they need to thrive – whether it’s the assistance of an outsourcing agency specializing in cleansing hotels, proactive maintenance on laundry equipment, smarter and more time-saving procedures, or technology solutions that boost efficiency – makes a tremendous difference in a world where the importance of hotel cleanliness is dominant. Housekeepers are employed in hotels, motels and holiday resorts to clean and maintain rooms. Recommended to you based on your activity and what's popular • Feedback … Encourage the team to give feedback and make suggestions for improvement in the areas in which they’ve trained. It builds customer loyalty, generates positive praise (via word of mouth and social media) and drives hotel profitability. Hotel restaurants that exhibit a ring of filth and germs make customers wonder about the rest of the hotel – and steadily erodes profitability and reputation in the process. See how our hotel housekeeping software can help you cut costs and get more done. This simple gesture lets them know you appreciate what they do for the hotel, and will motivate them to continue to keep up the good work. Their assigned rooms are cleaned to standard and they’re efficient, spending only the necessary amount of time needed to clean each room. Hotel technology has successfully streamlined operations, improved communication and bolstered business intelligence in many departments – and the same can be applied to housekeeping. -- Spending Hours Doing Reports. As a leader in the hotel and resort housekeeping industry, Jani-King has specific programs that are customized to your property needs. THEY’RE CONSTANTLY PRESSED FOR TIME. Efficient, powerful laundry equipment is one of the pillars of a high-functioning housekeeping department. It’s necessary to have housekeeping procedures in place, but it’s equally imperative to be open to improving operations. It had been a long day, and I was looking forward to seeing my family at home. Enclose phrases in quotes. A well-trained room attendant can make all the difference in your hotel’s housekeeping department. Delays for spa and pool towels. All rights reserved. Delays for napkins and tablecloths in restaurants. In addition to an organized cleaning cart , providing a hotel housekeeping checklist that outlines all housekeeping duties will help … © 2021 Questex LLC. With simultaneous rising labor costs and stubbornly high turnover, hotel housekeeping remains a top challenge facing the industry. Lists and checklists are only as good as what is put on it and what is crossed off of it. Confidently aligning with an outsourcing company such as Jani-King where attention to detail throughout the space is paramount doesn’t need to strain budgets either. From economy hotels to large convention hotels and luxury resorts, our solutions fit all types of properties. You should always tip the hotel housekeeping staff as they’re providing invisible services for you—but how much? When laundry machinery is working at full capacity, housekeeping team members can deliver towels and linens without delay. Share data in real time.Eliminate overstaffing and excessive overtime.Avoid overuse of contract labor. However, hotels have check-out times for a reason. To strengthen operations, it’s vital to care for laundry equipment with proactive maintenance. Wash laundry at night since electricity is typically less expensive during non-peak hours, operate washers at full capacity (no half-empty loads), examine workflow layout, and employ smart folding strategies so staff can work more diligently. Hotels are increasingly tapping the services of outsourcing agencies specializing in commercial cleaning to instruct in-house housekeeping staff on how to implement safe and hygienic sanitization practices as well as provide personalized service to guests. This isn’t just for an in-house operation – hotels that implement a housekeeping technology solution continue to work with outsourcing cleaning companies because the systems are often simple to learn and easy to use. From supplemental staff during peak seasons to a complete, turn-key housekeeping solution, Jani-King’s program improves guest satisfaction scores and delivers the results you expect. At many hotels, housekeeping jobs pay up to $27 per hour, with health care benefits that cover workers’ families. Housekeeping represents the largest payroll department of a hotel, so when a hotelier retains better efficiency in the housekeeping department, better control over profitability will follow. A lot of Americans seem to believe that, since 31% … Speak to a sales representative. Housekeeping plays a major role in maintaining the standards of a hotel. One of the bigger responsibilities of the housekeeping team is to control the … Think out of the box and be creative with housekeeping solutions to maximize efficiency and successfully manage budgets. Her vision was to create an application to help hotel housekeeping staff work more efficiently and help hotel managers make more immediate and informed decisions about how to increase hotel profitability. Many managers remarked that oftentimes a star room attendant will help fill staffing deficiencies by recruiting his or her friends. Below are a few you can try at your hotel! Interviewing for any job can be a stressful experience, but anticipating questions and preparing your answers can help you feel ready for the interview. And, uniting with a sub-contractor for housekeeping services means hotels can reduce the benefits they are required to carry under the Affordable Care Act. Hotel housekeeping 101: Tips and tricks for clean hotel rooms Forget uncomfortable beds, poor service, or itchy bathrobes: hotel guests are most likely to be put off by poor housekeeping. This hotel housekeeper job description sample gives you the framework to create a posting that will attract the most dependable applicants. The best job listings maintain the overall structure and format of this outline while adding the requirements and duties of the specific position. Hotel Housekeeping Injuries by the Numbers In a 2016 brief published by the Department of Industrial Relations, it was noted that 27.3% of housekeepers are injured within their first year of working. An investment with cleaning specialists is an investment in the employees themselves who are responsible for helping shape the highest levels of guest satisfaction. Hotels, resorts, and vacation rentals rely on their housekeeping staff to ensure that rooms and rentals are spotless and well-stocked with amenities. 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